Job Description

• Report to the Head of Casino Marketing Department, assuring a smooth information and communication flow between the Management and the Department.
• Manage the daily operation of the Department, maintain good communication and pursue improvement.
• Lead the Service Team and the Production Team, develop team management such as motivation and supervision to achieve business goals and assure the quality of products and service.
• Monitor and ensure the workplace complying with the safety and hygiene standard of Hotel.
• Work closely with the Production Team on planning and tasting of F&B new products
• Respond to guest complaints in a timely manner for higher quality of excellent customer services.
• Accomplish the tasks assigned by the Management

職責

• 向娛樂場市場推廣部主管匯報，上傳下達。
• 負責管理娛樂場餐飲部日常營運，保持良好溝通，完善運作。
• 領導服務團隊與生產團隊，執行團隊管理，包括激勵與督導，以達至業務目標並保證食品與服務質量。
• 監督及保證所有工作場所的安全與衛生符合酒店標準。
• 積極協助生產團隊的新產品策劃和品嚐。
• 及時回應客人的投訴，提升優質的顧客服務。
• 完成公司管理層委派的工作。