Cartier - Boutique Assistant (1-year contract) Job in 客戶服務 in 所有澳門特別行政區地區

Cartier - Boutique Assistant (1-year contract) Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 歷峯集團 Richemont
歷峯集團 (Compagnie Financière Richemont SA)

總部設於瑞士的歷峯集團 (www.richemont.com)，現為世界第三大奢侈品集團公司之一，旗下擁有20個歷史悠久且國際知名的頂級奢侈品牌，包括: 朗格(A. Lange & Söhne) 、卡地亞(Cartier)、萬國(IWC Schaffhausen) 、積家(Jaeger-LeCoultre)、萬寶龍(Montblanc) 、沛納海(Officine Panerai)、伯爵(Piaget)、羅杰杜彼(Roger Dubuis)、江詩丹頓(Vacheron Constantin)、梵克雅寶(Van Cleef & Arpels)等等。

現誠邀對奢侈品零售業務充滿熱誠的您加入本公司的大家庭。閣下可透過本網頁申請或直接將最新履歷表傳送至 recruitment.macau@richemont.com。

期待與您的見面!

Cartier - Boutique Assistant (1-year contract)

MAIN PURPOSE
Boutique Assistant is responsible for the welcoming of clients and ensure that they are being taken care of in the most efficient manner. This role will also assist the sales team during a sale and participate to daily boutique operations.

KEY RESPONSIBILITIES
1) Client Service
 Deliver an exceptional welcome to the client upon the start of their Cartier journey and ensure outstanding hospitality throughout their visit
 Manage the queue in an efficient manner with qualitative services
 Assist the sales team with various activities to facilitate seamless client experiences including preparation, client experience & treatment, and packaging preparation (e.g. gathering sales accessories, gift wrapping, beverage service, farewell) as needed
 Assist the sales team and management team on the execution of clienteling activities (e.g. gift cards preparation)

2) Daily Operational Support
 Ensure the overall boutique environment is impeccable
 Check daily the cleaning of counters, displays, and windows
 Handle the daily replenishment and ordering of supplies such as shopping bags, catalogues, pouches, stationery, wrapping paper, client beverages as necessary to ensure smooth operations
 Assist discreetly with various tasks during a sale
 Handling of regular uniform cleaning
 Assist with special projects as needed

3) Be a Maison Ambassador
 Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance and manner, and demeanor
 Comply with all Group, Maison and boutique policies, procedures and guidelines

Requirements:
- Previous experience in retail, service or hospitality industry is a plus;
- Fluent in Cantonese and Mandarin with good command in spoken English;
- Must be available to work retail hours (including weekends & Public holidays);
- Must be able to stand all day;
- Ability to work in a fast-paced, evolving environment;
- Excellent interpersonal communication skill is required;
- Strong attention to details with the ability to handle multiple tasks simultaneously and with precision;