Customer Support Executive Job in 客戶服務 in 所有澳門特別行政區地區

職位內容

公司名稱: Agensi Pekerjaan Star Global Sdn Bhd
Founded in 2022, Star Global emerged from a vision to transform recruitment in the rapidly evolving digital economy.

We bridge the gap between exceptional talent and forward-thinking organisations across South-East Asia and beyond.

With deep roots in Kuala Lumpur and a global network, we deliver tailored recruitment solutions that build lasting partnerships.

Key Responsibilities:

Manage customer enquiries in a professional, accurate, and timely manner across multiple (online & chat) communication channels.
Engage with both potential and existing customers to promote services and enhance customer retention.
Monitor customer activity levels, gather feedback, and provide insights to improve engagement strategies and overall customer experience.
Maintain accurate records of customer interactions and ensure high levels of customer satisfaction are consistently achieved.
Identify recurring customer issues and propose process improvements to enhance overall efficiency.
Support onboarding of new customers by providing guidance on products, services, or platforms.
Ensure compliance with company policies, procedures, and service standards in all customer interactions.

Qualifications & Requirements:

Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required as extensive trainings will be provided.
Proficient in spoken and written Mandarin, and English. Other language(s) is an added advantage.
Open to Relocation – Dubai / Kuala Lumpur / Taipei
Comfortable interacting with diverse customer groups and building ongoing relationships.
A proactive problem solver with the ability to work independently while contributing as part of a team.
Proven ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.