Role Summary
Support the testing, release, installation, and deployment of company software and related hardware. Work with development, project, technical, IT, production, and customer teams to identify issues and help ensure products are ready for customer use.

Key Responsibilities:
• Perform hands-on functional and regression testing on new software builds, reproducing defects and capturing diagnostic logs prior to customer delivery.
• Coordinate with developers to verify functionality, document issues, and assist customers with testing in their environments before production deployment.
• Investigate and resolve customer-reported issues across software, hardware, connectivity, and backend server configurations, providing remote or on-site support while updating all teams on progress.
• Install, configure, upgrade, and deploy software and hardware at customer sites (front-end and backend), verifying system integrations with customer teams upon completion.
• Support the Production team by installing software on company products prior to final delivery.
• Perform day-to-day support request reviews, maintain clear records of configurations and resolutions, and update technical manuals and troubleshooting guides.
• Share recurring issues and customer feedback with cross-functional teams to improve processes.

Job Requirements:
• Bachelor’s degree in computer science, Software Engineering, Information Technology, or a related field.
• Minimum of 5 years of experience in software testing, technical support, or systems deployment.
• Hands-on experience with Windows Server (configuration, maintenance, and system support) and Linux environments. Proficiency in SQL Server, SQL query writing, data analysis, and scripting/programming languages (e.g., C#, .NET, Python, Java, or PHP).
• Skilled in software installation, configuration, upgrades, and troubleshooting across servers, desktops, workstations, and peripherals. Experience using RDP, Windows Event Viewer, service/process monitoring, log analysis, and remote troubleshooting for debugging.
• Proactive and quality-focused, with strong analytical and problem-solving abilities.
• Excellent customer service, communication, and team collaboration skills.
• Detail-oriented, highly organized, capable of effective prioritization, and able to work well under pressure.
• Willing to provide on-site installations to customers, as well as standby and remote support.

We offer a competitive remuneration package with multiple benefits to the successful applicant. Interested parties. Please forward your CV with expected salary to hr.asia@tcsjohnhuxley.com.