Senior Product Specialist Job in 市場推廣及公共關係 in 所有澳門特別行政區地區

Senior Product Specialist Job in 市場推廣及公共關係 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: WDG Macau Limited
WDG Macau Ltd. is a wholly owned subsidiary of Walker Digital Table Systems LLC. Both companies operate within the technology sector and focus principally on the invention, development and delivery of sophisticated system solutions for multi-national casinos which typically form part of multi-purpose integrated entertainment resorts.

The WDG Macau Ltd. customer base includes several large internationally registered public companies as well as many significant privately held entities.

The senior management team within the group comprises, of necessity, highly skilled executives with critical experience in the field of complex system solutions for the casino environment, knowledge of casino and resort operations at the most advanced level and high-level understanding of the strategic importance of solutions which meet the compliance, security, financial integrity and customer relationship needs of resort operators.

Senior Product Specialist

This is an exciting opportunity for a self-motivated and energetic candidate to work for a cutting-edge technology company and utilize their casino gaming industry experience.

We are seeking a talented and ambitious individual to join the team as a Senior Product Specialist.

The Senior Product Specialist will play a key role in working alongside internal stakeholders to formulate commercially viable product additions based on industry knowledge and customer feedback.

The successful applicant will:

Work with customers to ensure that all needs are being met from an implementation and operation perspective, including customer training, systems go-live configurations, and operational support.
Manage communications with customers and partners on day-to-day operational matters and new product opportunities.
Conduct product operational testing of new software releases and patches
Using a comprehensive pool of data on customer needs and performance, plan opportunities and conduct gap-analysis against current casino procedures and the product’s functionality.
Maintain & improve existing operational processes to assist internal stakeholders and drive efficiency.

Ideal Candidate Requirements

Minimum 5 years of Table Games casino experience at a Supervisor level or above.
Excellent knowledge in casino games such as baccarat, blackjack, roulette, etc.
Training experience is a plus.
A quick learner of commercial and strategic concepts and how they are applied in the gaming industry.
Strong written and verbal English and Cantonese skills. Mandarin is a plus.
Ability to deliver results and outstanding service whilst working to tight timelines.
Enthusiastic, motivated and self-confident, with the ability to form excellent working relationships with internal and external stakeholders.