Key Responsibilities:
Hotline Management: Manage and monitor the customer service hotline to ensure prompt, professional, and high-quality responses.

Order Coordination: Coordinate daily customer orders efficiently, including accurate placement, preparation, and proactive follow-up.

Relationship Management: Build and maintain strong, collaborative working relationships with both external customers and internal business units.

Reporting & Administration: Provide periodic operational reports and high-level administrative support to senior management.

Issue Resolution: Handle diverse customer inquiries and resolve complaints in a timely, professional, and empathetic manner.

Cross-Divisional Alignment: Communicate key departmental updates—including order and inventory status—with sales and logistics teams to ensure operational transparency.

Requirements:
Expertise: Demonstrated customer service skills with a strong focus on building and sustaining long-term client relationships.

Mindset: Highly proactive, well-organized, and forward-thinking with a strong attention to detail.

Resilience: Self-driven and fully capable of thriving and maintaining accuracy under pressure.

Communication: Strong interpersonal and communication abilities; fluency in English and Cantonese is required.

Technical Skills: Proficient in Microsoft Office suite and general computer applications.

Education: Degree or diploma in Business Administration, Communication, or a related discipline. A background or interest in food and food science is a distinct advantage.

Experience: A minimum of 1 year of relevant work experience is preferred.

🎓 Note: Driven fresh graduates and final-year undergraduate students with a passion for customer excellence are also highly encouraged to apply.

What We Offer:
💰 Competitive salary package

🛍️ Generous staff discounts

📈 Clear avenues for career progression within a global corporate network

How to Apply:
If you are ready to take the next step in your career with an industry leader, we want to hear from you.

Please submit your updated resume, along with your salary expectations, via email to ellen.ao@angliss.com.mo.