Roles and Responsibilities:

Monthly Base Salary: $35,000 – $42,000 (Determined by experience and technical qualifications)

People Management
– Manage and coach team
– Develop and sustain a high-quality well motivated team
– Ensure high staff morale, trust and work ethics
– Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
– Mentor and enable Training & Development of team members

Client/Stakeholder Management
– Proactively engage stakeholders to ensure that on site client’s expectations are met
– Build and develop effective client / stakeholder relationships across multiple levels of the organization
– On-site key point of contact for Facilities in the client’s premises

Procurement & Vendor Management
– Ensure vendors are well-managed, delivering services on time and within budget
– Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Contracts Management
– Plan and manage all contracts to ensure that they are professionally delivered at the right costs
– Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
– Ensure contracts are continually assessed to deliver best value to the client

Finance Management
– Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
– Ensure financial processes are followed at all times

Health & Safety Management
– Ensure the provision of a safe working environment
– Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management
– Recommend continuous quality improvement practices and implement Industry Best Practice operations
– Implement building procedures and performance measures and ensure they are maintained at all times
– Ensure all Critical Environment (CEM) requirements are met
– Review existing operations regularly to reduce costs and improve operational standards
– 24/7 emergency call support and site attendance is required

Risk Management
– Ensure a property risk management program including audits is implemented and maintained
– Ensure disaster recovering and business continuity plans are implemented and maintained
– Ensure escalation procedures and incident reporting procedures are implemented and in place
– Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct

Achieve Key Performance Indicators and Service Level Agreement targets
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience
– Tertiary qualification in facilities management, building, business or other related field &/or 3-5 years experience in facilities, property management, hospitality or related field
– Has experience working in Financial Services/Banking environment
– Excellent people skills and ability to interact with a wide range of client staff and demands
– Knowledge of Occupational Safety requirements
– Strong PC literacy and proven ability to manage daily activities using various systems.
– Demonstrated experience with continuous improvement initiatives highly desirable
– Knowledge of vendor management for specialized services
– Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
– Proven capacity to understand and interpret commercial contracts
– Budget management and financial analysis skills

Critical Competencies for Success
– Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements
– Set stretch targets for self to achieve maximum team performance
– Sets stretch targets for team to achieve maximum team performance
– Able to make difficult decisions and resolve problems or improve operations.
– Actively searches out opportunities to achieve best results
– Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
– Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
– Listens effectively and communicates through actions and example. Has strong written and oral communication skills

Other Personal Characteristics
– Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English, Cantonese and ideally Mandarin), also an active listener
– Passion for quality – has an eye for detail to make sure the best delivery of services
– Self-motivated; confident & energetic
– Ability to effectively deal with stressful situations
– Flexible – able to adapt to rapidly changing situations
– Strongly goal-oriented – able to focus on meeting all performance targets
– Is a team player – able to cooperate and work well with others to meet targets
– Proven ability to initiate and follow through with improvement initiatives
– Exhibits honesty & trustworthiness
– Open to new ideas & willing to challenge status quo