Head of Digital Business Job in 財務及金融 in 所有澳門特別行政區地區

Head of Digital Business Job in 財務及金融 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: OCBC Bank (Macau) Limited
OCBC Bank (Macau) Limited (formerly known as Banco OCBC Weng Hang, S.A.) (the “Bank”) is a wholly-owned subsidiary of OCBC Bank (Hong Kong) Limited (formerly known as OCBC Wing Hang Bank Limited) (“OCBC Hong Kong”), a company incorporated in Hong Kong. Originally known as Banco Weng Hang, S.A., the Bank was established in 1941 and is currently operating 11 branches in Macau.

Its parent bank in Hong Kong, Wing Hang Bank, Limited, was renamed as OCBC Wing Hang Bank Limited after becoming a wholly-owned subsidiary of Oversea-Chinese Banking Corporation Limited in Singapore on 15 October 2014. The group of Oversea-Chinese Banking Corporation Limited is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, Oversea-Chinese Banking Corporation Limited is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. Oversea-Chinese Banking Corporation Limited is the longest established Singapore bank with an international presence of more than 480 branches and representative offices in 19 countries and regions. Oversea-Chinese Banking Corporation Limited’s market-leading subsidiaries include Great Eastern Holdings, the oldest and most established life insurance group in Singapore and Malaysia; Lion Global Investors, one of the largest private sector asset management companies in Southeast Asia; and Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC Hong Kong, together with its subsidiaries and affiliated companies, offers a comprehensive range of commercial banking products and services and other financial services such as consumer financing, share brokerage and insurance, among others. It has a network of over 60 branches and offices in Hong Kong SAR, Macau SAR and Mainland China.

The Bank, as part of the OCBC group of companies, offers customers an augmented banking network, global market access and an extensive range of products and services for personal and business financial needs.

Head of Digital Business

Responsibilities:

1.Digital Strategy, Roadmap & Growth

Define and execute the digital business strategy for Macau, ensuring alignment with overall group and OCBC HK digital objectives.
Own and drive the digital banking roadmap, prioritizing in-country initiatives that enhances customer experience, business outcomes, regulatory compliance and support regional initiatives executed by regional tribes
Partner with business owners to drive digital customer acquisition, engagement, and monetization through data-driven strategies and innovation
Co-own key digital KPIs, including digital acquisition, engagement, and revenue contribution.

2.Business-as-Usual (BAU) Excellence & Incident Management

Ensure smooth operations of digital banking channels, with a focus on uptime, stability, and performance.
Lead incident response and resolution for any digital disruptions, collaborating closely with technology, operations, and customer service teams.
Define and implement proactive monitoring, issue escalation, and risk mitigation strategies to maintain platform reliability.
Partner with relevant parties to communicate digital service status, major incidents, and resolutions to key stakeholders, ensuring transparency and trust with partners.

3.Regulatory Compliance & Risk Management

Ensure all digital products, features, and operations comply with Macau’s regulatory requirements and industry standards.
Work closely with compliance, legal, and risk teams to embed regulatory considerations into digital product development, customer journeys, and operational processes.
Stay updated on evolving digital banking regulations and proactively implement necessary changes to maintain compliance.
Support discussions with regulators on digital banking initiatives, demonstrating the bank’s commitment to security, transparency, and customer protection.

4.Digital Product & Experience Leadership

Oversee the development and enhancement of digital banking products to deliver best-in-class customer experiences.
Optimize digital journeys across mobile and web channels, ensuring seamless and intuitive user experiences.
Leverage analytics, customer insights, and experimentation to refine digital offerings and enhance engagement.

5.Go-to-Market & Execution Excellence

Work closely with marketing, data, and sales teams to drive go-to-market execution for digital products and campaigns.
Optimize digital acquisition funnels and conversion rates through UX, content, and engagement strategies.
Implement analytics and reporting frameworks to measure success and iterate rapidly.

6.Cross-functional & Stakeholder Collaboration

Partner with business heads, technology teams, compliance, and operations to ensure smooth delivery of digital initiatives.
Represent the digital business in leadership forums, regulatory discussions, and industry events.
Drive alignment with technology teams to prioritize platform stability, security, and scalability.

7.Leadership & Team Development

Lead, mentor, and grow a high-performing digital team.
Foster a culture of innovation, collaboration, agility, regulatory awareness, and customer-centricity.
Attract, retain, and develop top digital talent to drive the business forward.

8.P&L and Budget Management

Manage channel development budget and channel revenue generation to meet business and channel P&L.
Work with finance teams to track digital business financials and ensure budget efficiency

Requirements:

10+ years of experience in digital banking, fintech, or technology-driven financial services.
Proven track record of leading digital business, product management, or digital transformation.
Strong understanding of digital acquisition, customer experience, and digital product development.
Experience in managing BAU digital operations, incident resolution, and platform stability.
Deep knowledge of Macau’s digital banking regulatory landscape and compliance requirements.
Experience working with regulators and embedding compliance into digital initiatives.
Data-driven mindset with expertise in analytics, growth strategies, and customer insights.
Excellent leadership and stakeholder management skills in a complex, matrixed environment.

OUR BENEFITS

As rewards to high achievers, we offer an attractive remuneration package which includes:

• Performance bonus
• Paid family leave
• Sales incentive
• Education subsidy
• Privileged staff mortgage plan
• Provident fund scheme
• Medical coverage with flexible benefit
• High-yield payroll account

HOW TO APPLY

If you would like to head start your career in a fast growing organization, please send your application with position title and your CV to our bank:

By e-mail: career_mac@ocbc.com

By Mail: Human Resources Department
OCBC Bank (Macau) Limited
241 Avenida de Almeida Ribeiro, Macau

*Personal data collected will be kept confidential and used for recruitment purpose only.