Responsibility:
• Take part in the diagnosis, investigation, and creation of solutions for issues in marketing and gaming systems.
• Assist the operating, marketing, and gaming teams in delivering high-quality work on schedule.
• Have good communication with users, service personnel, and system providers.
• Ensure a stable system environment for marketing and gaming systems by seeing and fixing any issues and having the ability to diagnose issues quickly and precisely.
• Take part in meetings to discuss matters or make requests from business divisions.
• Ensure effective ongoing support for designated gaming and marketing systems for business continuity.
• Keep track of gaming and marketing systems to detect deficiencies and provide support.
• React promptly and effectively to service requests, with the requirement to be available for ad hoc shift duties.
• Assure maximum uptime and performance of designated gaming and marketing systems to retain user confidence;
• Make sure policies and procedures are documented for systems and support functions;
• Adhere to IS&T practices and procedures for technical troubleshooting.
• Conduct system tests to guarantee that high-quality goods are produced and satisfy customers.
• Guide junior employees in their pursuit of developing their skill sets and domain expertise.

Requirement
• Bachelor's degree in computer science or a related area of study
• 3+ years relevant experience in Casino industry in a system support role;
• Working experience supporting PMS, POS, and ERP systems;
• Understanding of the Software Development Life Cycle (SDLC);
• Strong technical skills in operating system administration, network administration, database administration, and software application installation and configuration.
• Strong understanding of business functional processes and the ability to successfully connect with business users;
• Solid working knowledge of the processes and procedures that will be used and how they relate to the operation of IT Systems
• Excellent interpersonal and communication skills, as well as the capacity to build strong working relationships with both internal and external parties at all levels;
• A dynamic and gregarious personality with outstanding communication and negotiation skills;
• The capacity to prioritize project tasks and resolve conflicts;
• Fluency in both written and spoken English and Mandarin (Cantonese)

有意應徵者可將個人簡歷、個人身份證副本、相片及相關證明證書電郵至hr@winson-group.com
薪金待遇面議，合則約見。所收集之個人資料將保密僅作招聘用途。