Guest Services Agent Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區

Guest Services Agent Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 澳門漁人碼頭 Macau Fisherman's Wharf International Investment Ltd
Macau Fisherman’s Wharf is located approximately a five-minute walk away from the Macau Ferry Terminal along the outer harbour of the Macau Peninsula, Macau Fisherman’s Wharf is the largest leisure and entertainment complex on the Macau Peninsula. Featuring Babylon Casino, convention and exhibition center, Rocks Hotel, Harbourview Hotel, a marina, a theme park and dining, shopping and entertainment facilities, Macau Fisherman’s Wharf brings together a variety of themes to create a unique and multicultural experience that appeals to a broad spectrum of visitors from Asia.

Testament to its splendid world-class services and facilities, Macau Fisherman’s Wharf was awarded “Most Popular Hong Kong and Macau Brands” by China Media Network in 2009 and “Best Theme Park” by Travel Weekly Asia Industry Awards in 2008.

We are in the process of redeveloping Macau Fisherman’s Wharf. We plan to redevelop existing facilities as well as adding a diverse range of new facilities, such as additional gaming areas, hotel accommodation, food and beverage outlets, retail space and entertainment venues in order to expand and enhance our unique offering.

For more information, please visit http://www.fishermanswharf.com.mo/

Guest Services Agent

Job Description

Greet and meet guests in the lobby
Handle minor complaints
Check-in / out of the VIP, Suite guest
Co-ordinate with the Duty Manager in assigning rooms for VIPs and pre-registered guests
Take initiative to assist / or solve disputes between guests / associate and report irregularities to the Duty Manager when necessary
Deliver correct information to guests when required

Job Specification

Diploma or above
1-2 years' working experience is preferred
Proficient in Cantonese, Mandarin and English
Pleasant, courteous, hardworking and outgoing

Interested parties should send detailed resume and expected salary to recruit@fishermanswharf.com.mo
(All applications will be kept confidential and used for employment purpose only)