Responsibilities
• Assist with the development and management of the Reservation Team, supervising the daily operations.
• Monitor and manage the room reservation and room availability, to maximize hotel occupancy and average daily rate.
• Ensure the information and data input into the reservation system is precise and accurate, for both existing and new clients.
• Ensure all enquires, requests or complaints by telephone, email and fax are handled promptly and professionally, providing full and up-to-date knowledge of the hotel products and services.
• Oversee the execution and adherence of hotel’s policy on guaranteed reservations and no-shows.
• Prepare reservation reports and assist in forecasting occupancy trends.
• Work closely with Front Office, Sales Team & Marketing Team and other departments to ensure guest expectations are met.
• Perform other duties assigned by Management.

Requirement:
• Minimum 2 years of experience for Senior Reservations Agent or 4 years of experience for Assistant Reservations Manager in hotel reservations.
• University graduate in Hospitality Management or other related discipline.
• Experienced in working with travel agents, OTAs, proficient in hotel systems including but not limited to Opera ORS, Opera PMS, CRM, etc.
• Detail-minded, good organization and communication skills, with excellent telephone manner and customer service.
• Able to work on shift (8:30-17:30 & 11:00-20:00) for 5-day workweek, multi-task and independent.
• Fluent in English, Cantonese and Mandarin, written and spoken.
• Macau resident/holder of Macau ID card.