STDM TOURS - TRAVEL AGENCY LIMITED

Scope

• Lead the sales team, provide training and guidance to ensure sales staff is performing at their best;
• Collaborate with other departments to provide exceptional customer service and ensure customer needs are met;
• Assist the Assistant General Manager in the overall sales strategy and monitor sales data and trends, make adjustment and improvement as needed;
• Develop and maintain a strong understanding of the tour industry and competitive landscape;
• Build and maintain relationships with clients, ensure their needs are met and that they receive exceptional customer service;
• Manage sales budgets and ensure resources are used effectively. This includes setting budgets, tracking expenses, and making adjustment as needed.

• High school graduate;
• At least 8 years of work experience in tour sales, with a proven track record of achieving sales targets;
• Excellent communication and negotiation skills;
• Fluent in spoken and written English and Chinese, good command of Mandarin speaking;
• Experience in managing a sales team, providing guidance and coaching;
• Excellent communication and negotiation skills; Strong analytical and problem-solving skill, with the ability to think creativity.