Concierge Specialist Job in 銷售 - 零售 in 所有澳門特別行政區地區

Concierge Specialist Job in 銷售 - 零售 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: Forward Fashion (International) Holdings 尚晉（國際）控股有限公司
Forward Fashion (International) Holdings Company Limited, a Hong Kong Listing Group, principally engages in the retail of fashion apparel of international brands ranging from established designer label brands, popular global brands to up-and-coming brands through our multi-brand and multi-store business model in Greater China. The fashion apparel of the Group includes social apparel, suits, outerwear, intimate lingerie, athleisure wear and sportswear. It also offers footwear, cosmetic and skincare, designer home accessories, artistic ornaments and other lifestyle products, so as to cater different needs and tastes of the customers.

As at early 2020, the Group operated over 200 retail stores in Mainland China, Macau, Hong Kong and Taiwan. The brand portfolio had over 100 brands, including international brands and self-owned brand. The workforce reached a total of 1,500. Under the leadership of the management, the Group has grown into a well-established fashion apparel retail company in Greater China with a high degree of product differentiation, a broad brand portfolio and stores strategically located in premium locations in Greater China.

尚晉（國際）控股有限公司為香港上市集團，主要通過多品牌及多店鋪的業務模式，在大中華地區從事國際品牌時尚服裝零售業務。集團經營的品牌涵蓋知名設計師品牌、國際流行品牌、以及新進品牌，所銷售的時尚服裝包括社交服飾、套裝、外衣、貼身內衣、運動休閒服及運動服裝，也提供鞋履、化妝品及護膚品、設計師家居用品、藝術飾品及其他時尚生活產品，以迎合不同消費顧客的需求與品味。

至2020年初，集團在中國內地，澳門，香港及臺灣共經營超過200間零售店鋪，國際品牌及自營品牌組合超過100個，受僱員工數目達1500名，在管理層團隊的領導下，集團已發展成為穩據市場、產品差別化程度較高、品牌組合多元、店鋪分佈大中華地區尊尚戰略地點的大中華地區時尚服裝零售公司。

詳情請瀏覽公司網頁 www.forward-fashion.com

Concierge Specialist

To lead the customer service team to provide high standard customer service to the customers in shopping mall and create an enjoyable shopping experience for the customers.
帶領客戶服務團隊為購物中心的顧客提供優質的客戶服務和創造愉快的購物體驗

Key Responsibilities：

Be responsible for providing high standard concierge service to our tenants and customers in our shopping mall. 負責為我們購物中心的租戶和顧客提供高標準的禮賓服務；
Handle customers' enquiries & requests, support marketing / promotional activities and the daily operations of our property management services. 處理客戶的詢問和要求, 支持市場推廣/促銷活動以及我們商場管理服務的日常運營；
Minimum 1-year working experience gained in customer service, hospitality, retail brand or property management industry. Experience in handling membership is an advantage. 在客戶服務、酒店、零售品牌或物業管理行業有至少 1 年工作經驗. 有處理會籍服務的經驗者優先；
Providing operational support for the loyalty program, Handle the membership related matters. 為忠誠度計劃提供配合與支持, 處理會籍相關事宜；
Perform group membership redemption duties and prepare related reports. 履行集團會員兌換職責並準備相關報告；
Perform parking issues and handle related redemption duties. 執行泊車問題並處理相關優惠換領職責；
To handle membership acquisition and redemption of membership benefits and gifts. 辦理會員獲取及會員權益及禮品的換領；
Support the leader for the assigned duties. 配合上級的分配工作。

Experience Requirements：

Diploma holder with at least 1-2 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience. 文憑程度或以上; 具有至少1-2 年客戶服務經驗, 有前線客戶服務、酒店或商場禮賓服務經驗；
Pleasant personality, outgoing and presentable Excellent customer service attitude and communication skills. 性格開朗, 外向, 有禮貌優秀的客戶服務態度和溝通能力；
Positive mindset, independent, strong sense of responsibility, and able to work under pressure. 積極的心態, 獨立, 強烈的責任感和能承受工作壓力；
Fluency in spoken and written English, Cantonese and competent in spoken Mandarin. 英語、粵語口語和書寫流利, 普通話口語熟練；
Proficiency in MS Office (Excel, Word, Powerpoint and Outlook). 熟練MS Office軟件；
Willing to work on shift. 願意輪班工作。