Based in one of our stores, we require the In-Store CD Manager to work in close collaboration with fellow Client Development professionals across corporate team and retail store network. The Client Development team strives to develop, deliver and drive the special client journeys and experiences, curating the most memorable moments. Through data-driven insights, the In-Store CD team derives and delivers clienteling strategies that excite our clients. We entrust each member of the In-Store CD team to be brand ambassadors, embodying Louis Vuitton's values, vision and style in providing bespoke customer experiences.


Generate and implement innovative strategies to recruit new clients and develop lasting relationships with existing clients for your store. A key player to drive local clientele in store to ensure a strong local treatment and follow-up of our VICs. Lead by example to inspire and drive the store team to consistently adopt a client-focused mindset. In partnership with store management, ensure that we delight our clients with world-class, unique, luxurious experiences, every time.

JOB RESPONSIBILITIES:

Synergize and bridge relations and communications between the store and corporate Client Development team

• Active player and store representative in working with Client Development team in developing market-wide client development initiatives
• Translate global and regional Client Development strategies into real clienteling experiences in your store
• Work with Client Development team in reviewing and unlocking business insights from your store’s client data
• Work with Store Management to plan the store's calendar of events, animations, appointments and gifting arrangements
• Collaborate with Store Management to observe, coach, feedback and monitor the store team's clienteling activities
• Support in overseeing and becoming familiar with the store’s client profile book, including the engagement strategies for each stakeholder
• Proactively seek out information about competitors’ clienteling activities and events
• Help store teams to foster a clienteling mindset through knowledge and skill-sharing in internal workshops, coaching sessions, morning briefings, etc.

Delight clients by ensuring consistent delivery of extraordinary store experiences

• Ensure that our Louis Vuitton brand promise and clienteling standards are applied consistently at all times by store team
• Identify, share and leverage market best practices and innovative clienteling solutions
• In partnership with store management and Retail Learning, identify development opportunities and support in elevating Client Advisors’ clienteling skills
• Lead by example on the floor, inspiring our Client Advisors to offer the highest standards in grooming, greeting, hosting, and communications
• Co-host or offer support during complex or critical selling moments (e.g. when engaging with top clients and VICs)
• Partner with Client Development team to define the store’s client gifting strategy

PROFILE:

• 5+ years of luxury retail, hospitality or private client relations experience
• Strong understanding of the luxury retail market, trends and clienteling best practices
• Passion for luxury, fashion and lifestyle – including the Louis Vuitton brand and story
• Client-focused mindset, with high standards in demonstrating quality and excellence
• Confident in external facing work, and enjoys building strong connections with people
• Highly presentable, with stellar communications skills
• Coaching and team managerial experiences will be strongly preferrable
• Creative thinker, with a daringness to propose new ideas
• Collaborative team player, with a high level of empathy
• Proficient in Microsoft Office tools (Outlook, Excel, PowerPoint, Word). Experience in business analytics tools (e.g. PowerBI) is a bonus
• Fluent in English and Cantonese; proficiency in Mandarin

We offer attractive remuneration and career opportunities to the right candidate. Excellent training and career opportunities will be provided.

Interested parties please send full resume with salary expectation to: hr.mo.mo@louisvuitton.com by e-mail.

All applications will be treated in strict confidence and used only for recruitment purpose. Applicants who are not invited for an interview within 4 weeks may be considered for other suitable positions within the Group over a one-year period, after which their personal data will be destroyed.