• Assist Store Manager in managing the operations of the Coffee House & Boutiques ensuring daily smooth operations
• Ensure all staff are meeting the Company grooming standards and monitor all standard of procedures are adhered on daily basis • Prepare the Roster on a weekly basis
• Ensure all service staff are communicated correctly and meeting all established standards of service consistently
• Responsible for offering a friendly and efficient services to all guests and attending to customers’ needs, complaints and enquiries
• Process guests order to ensure that all items are prepared and served promptly
• Direct and coordinate the activities between kitchen and service staff
• Supervise coffee services and catered events, ensuring neatness and cleanliness of service ware • Assists in setup and clear down of the front and back of Coffee House & Boutiques operations
• Handling of cash, POS system and report of take - in - cash when on duty
• Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for
• Organize all documentations and reports on shift work on a daily basis
• Responsible of ordering of stocks, inventory control, and ensure latest products and updated product catalogue are in the Coffee House & Boutiques
• Have the aesthetics and able to create eye - catching merchandise display that led the customer through the entire Coffee House & Boutiques
 
職位描述： 助理店長 職責
7-8 年服務業經驗，至少 2 年管理經驗 (（高級奢侈品牌/高級酒店行業優先）
• 協助商店經理管理咖啡屋和精品店的運營，確保日常運營順暢。
• 確保所有員工都符合公司的儀容標準，並每天監控所有程序標準的遵守情況
• 每周準備安排更期 • 確保所有服務人員得到正確溝通，並始終如一地滿足所有既定的服務標準 • 負責為所有客人提供友好高效的服務，並處理客戶的需求、投訴和查詢
• 處理客人訂單，確保所有物品都準備好並及時上菜
• 指導和協調廚房和服務人員之間的活動 • 監督咖啡服務和餐飲活動，確保服務用具的整潔和清潔
• 協助設置和清理咖啡屋和精品店運營的前後部分。
• 確保最大限度地減少浪費並正確記錄
• 值班時現金處理、POS 系統和現金接收報告
• 負責記錄每日銷售報告，確保所有食品和飲料專案和產品都得到核算
• 每天整理輪班工作的所有文檔和報告
• 負責訂購庫存，控制庫存，並確保最新產品和更新的產品目錄在咖啡屋和精品店中。
• 具有美學並能夠創造引人注目的商品展示，引導客戶穿越整個咖啡屋和精品店