About the role

Four Seasons Hotel Macao is looking for a Director of Food & Beverage. Candidates with a passion for excellence, expertise in hospitality operations, and proven leadership experience are invited to apply for a career with Four Seasons. This role is reporting to the Hotel Manager, this dynamic role oversees all operational, financial and people related matters in Food & Beverage, leading Culinary, Restaurant, Bar, Room Service and Banqueting.

To thrive in the role, the ideal candidate will have a solid track record in high quality and high volume operations, a thirst for multi-tasking and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve.

The role balances the critical importance of strategic high level leadership with the day to day management of the operation, by developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective.

What you will do:

• Oversee the daily operations of the F&B Division, ensuring flawless execution at both operational and administrative levels.
• Lead all F&B departments to uphold Four Seasons quality standards, policies, and procedures.
• Maintain strong visibility during key service periods to support teams and elevate the guest experience.
• Serve as a key point of contact for guests and employees, ensuring a warm, personalized, and memorable experience.
• Monitor and interpret P&L statements, weekly reports, and labor reports, communicating insights to senior leaders including the Director of Finance.
• Develop annual revenue and expense plans, ensuring rational, data‑driven budgeting.
• Drive profitability through effective labor management, scheduling, menu engineering, purchasing, and inventory control.
• Contribute to the hotel’s annual marketing plan, collaborating across departments to maximize revenue and strengthen brand positioning.
• Provide dynamic leadership, coaching, and feedback to build high‑performing teams.
• Conduct annual performance reviews and maintain open communication with management on departmental progress.
• Lead recruitment efforts using Four Seasons Quality Criteria and the “Evolve Interview Guide,” ensuring candidates align with our culture and standards.
• Create development and succession plans for current and future leaders.
• Build strong relationships with guests, regulars, and group contacts to deliver personalized, high‑touch service.
• Ensure thoughtful daily in‑room amenities and timely follow‑up on all guest requests.
• Communicate proactively with all hotel departments regarding business trends, special events, and VIP or group arrivals.
• Collaborate with the executive leadership team to set strategic and operational direction for the F&B Division.
• Maintain strong internal relationships across the hotel, as well as with owners, suppliers, and contractors.
• Stay ahead of industry trends, setting benchmarks and identifying opportunities to enhance performance and innovation.

• Minimum 3 years of experience as a Director of Food & Beverage in a luxury 5‑star hotel, with a proven ability to maintain exceptional quality while operating at high volume.
• Bachelor’s degree in Hospitality Management, Business, or a related field (preferred).
• Fluency in Mandarin and English
• Strong commercial acumen, leadership, and team management skills, with the ability to lead, motivate, and inspire team members.
• Strong communication and customer service skills, possess problem-solving abilities, and have financial acumen.
• Commitment to employee training, learning, and development, fostering a positive and productive work environment.
• Strong organizational and time-management abilities

• Competitive salary and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Career growth opportunities