The General Manager must ensure the outlet is running smoothly, with a smooth efficient service that exceeds the expectations and needs of guests while adhering to Frites’ core values. This person works closely with the Restaurant Manager. It is important to have a strong understanding of Frites’ Group vision and core values, as
well as supporting long and short-term goals set by the company.

Passionate about the restaurant business, the General Manager has a genuine knack for hospitality and taking care of people, this includes guests and teammates. They are hungry and tireless in their commitment to creating a better guest experience and working environment for team members of all levels. Additionally, they thrive in the
trenches and are ready to lead by example, whether that is running food, seating guests or mopping the floors

Job Responsibilities:

GUEST FOCUSED LEADERSHIP

• Lead from the front for every service, telling our story and delivering memorable guest experiences and world-class service.
• Provide direction and leadership to team members to stay motivated, focused and achieve restaurant goals.
• Solicit feedback to understand the needs and wants of guests, taking ownership of guest complaints and handling them with empathy and professionalism.

OPERATIONS

• Identify and delegate responsibilities to senior management and junior team members to ensure objectives are met and excellent service is consistently upheld.
• Implement Company guidelines by developing SOPs, checklists and instructing the team.
• Ensure daily opening and closing duties are followed including End of Day practices and reporting from both the POS and booking management system.
• Learn, champion, implement and train others in best practices for Guest Experience, Loyalty Program, Wine, Beer, Beverage, Inventory, POS, Booking System and Cash Handling.
• Monitor, manage, troubleshoot and maintain the POS system.
• Manage the restaurant to exceed standards in food quality, safety, cleanliness and maintenance.
• Review operations, proactively problem solve and seek out opportunities for continuous improvement.
• Ensure the Restaurant Manager/s are leading instructive and motivational daily team briefings.
• Meet regularly and report to Operation Manager.

PERSONNEL

• Lead an F&B team by attracting, recruiting, training and coaching talented personnel.
• Champion team retention and development initiatives to help grow the next generation of hospitality leaders.
• Ensure the Restaurant Manager/s are coached and supported, hosting and facilitating daily/ weekly and monthly training as well as attending scheduled group-wide training.
• Champion onboarding, ensure Restaurant Manager/s are developing individual induction plans and providing full support and guidance for new team members.
• Upkeep of training material and manuals.
• Delegate/ oversee schedules, daily rosters, holiday management, attendance records.
• Host regular team catch-ups, one-on-ones and ensure annual team appraisals are taking place to assess and manage both individual and team performance on an ongoing basis.
• Nurture a positive working environment and maintain team morale.

FINANCES

• Ensure the team is driving revenue at every opportunity through covers, spend per head and incentives.
• Consistently monitor product and labour costs to remain within budgets.
• Follow FRITES’ policies and procedures, including those for cash handling and safety/security.
• Oversee ordering, especially large ticket and premium items.
• Oversee bi-monthly and weekly inventory/ stock and troubleshooting anomalies.

INITIATIVES

• Assist in new menu implementation, printing and upkeep.
• Develop and pitch creative solutions to areas of improvement.
• Embrace new events and initiatives, overseeing operations to make a success.
• Take a keen interest in food, wine, the hospitality industry and happenings across the Black Sheep Restaurants community.

EXPERIENCE:

• Strong career progression with previous experience in a Restaurant Management role.
• In-depth knowledge of service, hospitality, food and beverage.
• Experience with team training and development and leading large teams.
• Excellent business acumen, understanding of cost control, ability to drive sales through service and entrepreneurial mindset.

Requirements

• You take pride in your work and operate with integrity.
• You are solutions-oriented.
• You recognize that greatness is measured by consistency and in doing small things correctly.
• You play to win, give 100% at all times and never compromise standards.
• You take responsibility for your actions and support your teammates wholeheartedly.
• You lead by example and show up ready every day.
• You recognize the opportunity in taking risks and embrace evolution, adaptation and innovation.
• No matter our differences, you demonstrate respect and unity at all times.
• You have a natural hunger, tenacity and doggedness for the pursuit of excellence. Great Benefits
• Competitive salary
• Discretionary monthly performance bonus
• On-job training
• Career development opportunities

**Only Apply If You Currently Reside In Macau And Have The Correct Work Permits & Visa's

LOCATIONS

Grand Lisboa Palace, R. do Tiro, Macao