What You Will Be Doing:

• Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email
• Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels
• Collaborate closely with different stakeholders to ensure effective service delivery to customers
• Support ad hoc projects to ensure smooth team operations.
• Working 9 hours per day with shift rotations between 09:00 – 24:00 (including weekends & public holidays)
• 8 days’ off per month
• Working Location: Macao