Qualifications and Skills 
•responsible for ensuring a high standard of guest relations is provided to all VIP patrons. Must be pleasant in a manner befitting City of Dreams VIP room. Exceptional presentation and communications skills are required. 

Experience
• Required – Prior Customer Service, Guest relations/Hospitality experience in the gaming industry are preferred.
• The company's complex and operating environment.
• Company products, services and organisational structure.
• Pleasant and mature disposition.
• Good communication and customer service skills.
• Experience in a service-oriented environment, previous customers service exposure is desired.
• Ability to work on flexible shifts including overnight, weekends and holidays on a rotation basis

• Communication: 
Conversational Mandarin/Cantonese, Basic english