This is an exciting opportunity for a self-motivated and energetic candidate to work for a cutting-edge technology company and utilize their casino gaming industry experience. We are seeking a talented and ambitious individual to join the team as a Senior Customer Success Specialist. The Senior Customer Success Specialist will play a key role in working alongside internal stakeholders to formulate commercially viable product and Casino additions based on industry knowledge and customer feedback. The successful applicant will: • Proactively Manage UAT: Ensure timely follow-up on all open User Acceptance Testing (UAT) items in Smartsheet. Monitor progress and collaborate with relevant stakeholders to facilitate resolution of issues until all items are closed. • Work with customers to ensure that all needs are being met from an implementation and operation perspective, including customer UAT, training, systems go-live configurations, and operational support. • Manage communications with customers and partners on day-to-day operational matters and new product opportunities. • Using a comprehensive pool of data on customer needs and performance, plan opportunities and conduct gap-analysis against current casino procedures and the product’s functionality. • Maintain & improve existing operational processes to assist internal stakeholders and drive efficiency. Ideal Candidate Requirements: • Minimum 5 years of Table Games casino experience at a supervisor level or above. • Excellent knowledge in casino games such as Baccarat, Blackjack, Roulette, etc. • Training experience is a plus. • A quick learner of commercial and strategic concepts and how they are applied in the gaming industry. • Strong written and verbal English and Cantonese skills. Mandarin is a plus. • Ability to deliver results and outstanding service whilst working to tight timelines. • Enthusiastic, motivated and self-confident, with the ability to form excellent working relationships with internal and external stakeholders. • Open to traveling as needed to support project initiatives, on-site meetings, and training sessions. Benefits: We provide extensive training and attractive package to the right candidates.