Assistant CRM Manager (Loyalty Marketing) Job in 市場推廣及公共關係 in 所有澳門特別行政區地區

Assistant CRM Manager (Loyalty Marketing) Job in 市場推廣及公共關係 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 澳門壹號廣塲 One Central Macau
Serving Macau for over 45 years.
As of the largest conglomerates in Macau with diverse businesses including property development, transportation, hospitality and investments, our team is committed to establishing an integrated network within the Pearl River Delta with Macau as its hub. Start your career with us, and together we will make a difference to our home!

Responsibilities:

To understand the regional and local business development in order to identify, create and execute differentiated and impactful CRM/loyalty marketing strategy and activities, communications plans and VIP programmes with the business teams;
To support the manager in managing CRM budget and delivering all qualitative and quantitative results of the assigned business plans and tasks;
To support business functions including but not limited to market intelligence / research studies, data analytics, tenants’ and partner’s collaborations and relationship management, inter-departmental communications, promotions and events, and data/loyalty marketing;
To manage the VIP lounge in One Central Macau;
Support the team to improve customer service standard continuously and provide excellent customer services to tenants and VIP customers. To Handle VIP customers’ enquiries and complaints in a professional manner;
To provide CRM system support for customer care and operations management by using core platforms including Salesforce and separate loyalty engine;
To ensure all CRM/marketing materials do not deviate from the established; maintain the accuracy of customer data base and manage the logistic of the inventory control such as shopping vouchers and gifts;
To plan and administer manpower arrangements according to business needs;
To train and coach team members, monitor the team’s daily operations to ensure its efficiency and effectiveness.

Requirements:

Bachelor degree in hospitality/CRM, retail and marketing management related;
Minimum 3 years in customer relations or loyalty marketing experience or related interests in mall industry (in mall/retail/luxury industry preferred);
Passion in CRM and communications excellence;
Have leadership and business acumen, dynamic personality, embrace innovation, creativity and have the mindset to always challenge status quo;
Self-motivated, aggressive, hardworking, well-organized and attention to details;
Macro view and have a good sense in economies, world trends and lifestyles in the region and globally;
Good command of spoken and written Cantonese, English and Mandarin;
Proficiency in Microsoft Office & EXCEL.