About the role:

The Front Office Specialist is responsible for welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do:

• Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
• check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts
• Handle guest problems or complaints
• Utilize the computer system in running daily reports and in blocking special requests
• Perform tasks and projects as delegated by the Assistant Manager, Reception Manager or Director of Rooms