Major Responsibilities 主要工作職責

• Provide administrative and coordination support to the Sales & Marketing Department.
協助銷售及市場推廣部門的日常行政及協調工作。

• Prepare quotations, contracts, proposals, business correspondence and other sales-related documents.
準備報價單、合同、提案、商務函件及其他銷售文件。

• Maintain and update corporate account records, sales databases and filing systems.
維護及更新公司客戶資料、銷售資料庫及部門檔案系統。

• Coordinate internal communications between Sales, Reservations, Front Office and other departments.
協調銷售部、預訂部、前堂部及其他部門之間的日常溝通工作。

• Follow up on customer enquiries, quotations and sales requests in a timely manner.
及時跟進客戶查詢、報價及相關銷售需求。

• Assist in arranging client meetings, property inspections and site visits.
協助安排客戶會議、酒店參觀及現場考察活動。

• Maintain good relationships with existing clients and business partners.
協助維護現有客戶及商業合作夥伴關係。

• Prepare sales reports, production reports and other business performance reports.
編製銷售報表、業績報表及其他營運分析報告。

• Maintain accurate records of account activities and business statistics.
準確記錄客戶動態及業務數據資料。

• Assist in collecting market information and competitor updates when required.
按需要協助收集市場資訊及競爭對手動態。

• Coordinate with Reservations Department on bookings, rooming lists and payment follow-up.
與預訂部跟進預訂安排、名單及付款情況。

• Ensure sales-related information is correctly updated in hotel systems and databases.
確保酒店系統及資料庫中的銷售相關資料準確更新。

• Support OTA and online platform updates as assigned.
按需要協助OTA及線上銷售平台資料更新工作。

• Support sales events, promotional activities and exhibitions when required.
按需要協助銷售活動、推廣活動及展覽安排。

• Perform any other duties assigned by the Director of Sales & Marketing or Sales Manager.
完成銷售總監或銷售經理所委派的其他工作。

Requirements 資質要求

• Diploma or above in Hospitality Management, Business Administration, Marketing or related disciplines.
酒店管理、市場營銷、商業管理或相關專業大專或以上學歷。

• 1 year of sales support, administration, hospitality or customer service experience preferred.
具一年或以上銷售支援、行政、酒店或客戶服務相關經驗者優先。

• Good command of spoken and written English and Chinese. Knowledge of Mandarin is an advantage.
具良好中英文書寫及溝通能力，懂普通話者優先。

• Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
熟悉 Microsoft Office 辦公軟件，尤其 Excel、Word 及 PowerPoint。

• Well-organized, detail-oriented and capable of handling multiple tasks.
工作細心、有條理，能同時處理多項工作。

• Good interpersonal and communication skills.
具良好的人際關係及溝通技巧。

• Positive attitude, willing to learn and able to work independently.
工作積極主動，願意學習，具獨立工作能力。