Job Roles & Responsibilities

• Independently perform operational tasks within the Bank as may be assigned by manager
• Manage the delivery and execution of E2E process on Credit Cards, Mortgage and other banking services.
• Ensure KPI continually met and manage Business expectation
• Maintain standards in production quality, service level and financial performance
• Ensure all works strictly comply to local and global regulation and compliance
• Resolving or escalating issues with operational effectiveness in a timely and appropriate manner
• Support Head of WPB Ops to perform MI reporting and operational procedures review
• Proactively seek out opportunities to drive process streamlining, digitization and transformation initiatives and actively participate in local / regional projects as local representation.

Qualifications:

• Over 5 years of experience in financial industry, related to Cards Operation would be advantage
• Strong project management and execution focus extremely organized and effective at time management
• Excellent written and verbal communication skills, in both Chinese and English
• Good commercial sense and excellent customer services mindset
• Able to work under stress and strains and be change oriented
• Good interpersonal skills and able to work collaboratively across functional and business lines
• Analytical and detail oriented
• Good team player and multi-tasks

OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:

• Pension Fund
• Medical insurance covering dependents and wellness
• 18 days and above Annual leave
• Bank holidays
• Birthday leave, Festival early leave, Parental leave, Examination leave etc.
• Preferential Banking Offers
• Employee Education Benefits Program
• Learning programs & Development Opportunities

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

Interested candidates, please apply directly via:

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.