領班 - 餐廳 Team Leader - Outlet Job in 餐飲 in 所有澳門特別行政區地區

領班 - 餐廳 Team Leader - Outlet Job in 餐飲 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 澳門君悦酒店 Grand Hyatt Macau

領班 - 餐廳 Team Leader - Outlet

工作內容

確保餐飲部各餐廳之日常運營順暢並符合品牌標準
以專業形象與服務標準，向賓客清晰及準確地提供餐飲資訊
對菜單上的所有菜品和飲料有全面的知識和理解，並能推薦菜品和飲料的搭配及促銷
及時處理賓客的需求與投訴，並提供專業解決方案
與廚房及其他部門保持良好溝通，確保餐飲服務順暢

職位要求

具備2至3年五星級酒店餐飲部領班工作經驗
擁有優秀的領導能力與溝通技巧，能有效協調團隊工作
熟悉餐飲服務流程及食品安全標準，具備高度服務意識
具備良好粵語、普通話和英文能力，能與不同背景的賓客及同事溝通

** 僅限澳門居民 **
有意應徵者，請將履歷電郵至macgh.hr@hyatt.com如有查詢，請於星期一至星期五早上9:30至下午6:00 致電8868 1311與人力資源部聯絡

Job Description

Ensure the smooth daily operation of all restaurants in compliance with brand standards.
Consistently provide guests with clear and accurate information, reflecting the hotel’s professional image and service standards.
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
Handle guest requests and complaints promptly and professionally while providing effective solutions.
Maintain clear and effective communication with the kitchen and other departments to ensure seamless service.

Job Requirements

2 - 3 year’s experience as a Team Leader in Food & Beverage at a 5-star hotel
Strong leadership and communication skills with the ability to coordinate team performance effectively.
Familiarity with F&B service procedures and food safety standards, with a high level of service awareness.
Good sales skills and awareness of cost control.
Proficiency in Cantonese, Mandarin and English, with the ability to communicate with guests and colleagues of diverse backgrounds.

**Macau Residents only**
Interested candidates please forward your resume to macgh.hr@hyatt.com.For more information, please call us at 8868 1311 from Monday to Friday between 9:30 am and 6:00 pm.