RESTAURANT MANAGER REQUIRED Job in 餐飲 in 所有澳門特別行政區地區

RESTAURANT MANAGER REQUIRED Job in 餐飲 in 所有澳門特別行政區地區 - Job Description

職位內容

Job Description

Cultivate loyalty with staff and customers
Review and improve work procedures, performance, safety and service quality
Coordinate and make sure all managerial paperwork and reports get done according to company standard and timeline
Responsible for overall running of the restaurant including rostering, maintenance, cost control, emergencies, guest experience etc.
Championing service, food, wine and drinks knowledge together with every other aspect of the operation of the restaurant
Responsible for grooming standards of the entire floor team
Work closely with Assistant Manager to train, assist and guide supervisors and junior staff with passion, patience and dedication
Ensure overall cleanliness of all areas, before during and after each service

Guest Experience

Ensure every guest gets treated as a VIP to achieve a 5 stars dining experience
Hands on skills providing the best customer service possible by gathering guest feedback through interaction with all the tables at every service
Resolve customers complaints by addressing them on the spot and ensuring the guest ends up leaving happy

Requirements

At least 5 years work experience in similar capacity
Strong leadership skills with the ability to coach and promote a teamwork atmosphere
Outgoing and energetic personality, with good communication skills
Good command of spoken English. Cantonese and Mandarin is a plus
Ability to follow instructions from Operations Team and meet the Company standards and striving for perfection
Excellent ability in problem solving
Experience working in a Western Restaurant a plus but not required
Good Wine and Bar Knowledge (WSET level 2 or Equivalent a plus)