Job Description • Establish and improve the reputation of the hotel by offering personalized style of service as per the hotels standard operating procedures • Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette. • Assist with typing of the Banquet and Sales correspondence, i.e. replying mail, confirming banquet arrangements, menus, BEO, FP, memos etc. • Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan (FP) to all department heads and personnel who are involved in servicing banquets function. Job Specification • Knowledge in wine and banquet service • Good planning ability • Good leadership • High school graduate or above • Hotel operation and management training • 5 years or above related experience • Able to communicate to all levels • Able to promote and the work team • Fluent in Cantonese, English preferable