Job Responsibilities:
• Establish and maintain effective links with major customers, corporate clients, relevant government departments, and local authorities to facilitate smooth communication.
• Prepare, monitor, and control the annual budget, ensuring budget targets are achieved, overheads are managed, and fixed costs are minimized through prudent financial stewardship.
• Oversee the day-to-day operations and maintenance of the entire property, providing clear direction to internal Handymen and Workshop staff to uphold the building to its highest physical standard.
• Source, evaluate, and supervise external contractors e.g. security, cleaning, renovation, maintenance and laundry), including tendering and contract management, to guarantee service quality, compliance, and value for money.
• Direct the Guest Services Department to deliver proactive, high-standard guest assistance and effective customer relationship management. Resolve customer complaints, queries, or operational issues professionally.
• Oversee the Floral & Decorations Team for event decorations, and overall property ambiance align with professional standards.
• Manage Linen & Uniform Room operations and external laundry contractors, ensuring efficient inventory control, quality uniform and linen supply, and strict cost management over textile replenishment.
• Oversee Safety, Environment and Special Projects to ensure the physical well-being and safety of Macau Tower and all personnel within the property. Ensure stringent compliance with legal requirements.
• Ensure sufficient staffing, proper tool management, and seamless execution across all frontline and support areas.
• Train, mentor, and lead all departmental staff, conduct regular team meetings, and apply constructive coaching or disciplinary actions when required.

Job Requirements:
• Bachelor or above degree in Property / Facilities Management, Hospitality Management, Business Administration or related discipline.
• At least 10 years of relevant managerial experience in hospitality, building management, property, or hotel sectors.
• Strong organizational, project planning & execution skills.
• Technical knowledge related to buildings, property maintenance, hotel facilities operations and safety. Knowledge of floral arrangement and event decoration is an advantage.
• Logical thinking, emotional stability, problem-solving abilities, and goal-oriented focus.
• Capable of fostering a collaborative, guest-centric culture.
• Proven ability to lead, mentor, and inspire diverse teams.
• Strong coaching, conflict resolution, and disciplinary skills.
• Excellent verbal and written communication in English and Chinese.