Position Summary

The Specialist - Field Service reports to the Manager – Field Service of IT Operations & Support. The individual must have adequate technical skills to fulfil the daily support needs raised by the business users. The individual should have a strong technical support skill-set in terms of hardware such as PC, Laptop, Printer, Mobile devices, and software such as Desktop Applications and Operation Systems to all back of house and front of house business users. The individual needs to provide technical support on hotel guest internet service to hotel guests. The individual has to follow the instruction of the IS&T asset management process to ensure the hardware is checked, recorded, assigned, distributed and reclaimed properly. The individual will also perform the regular hardware health check and preventive maintenance to minimize business impacts caused by hardware failure.

The individual will provide the support in different projects to ensure all required IS&T equipment and devices are deployed securely and properly. The individual also has to validate all wired and wireless network readiness for IS&T services in the operation areas. In addition, the individual may needs to extend the support service to Data Centre Operations for cabling and patching in the IS&T closet rooms.


Primary Responsibility

• Working on the client side to provide technical support on front-end systems, peripherals, desktop applications, Operation Systems, and handheld devices
• Relocation for desktop items and maintain the correct inventory record
• Support basic networking such as connectivity, LAN troubleshooting and internet service
• Perform network patching in Back of House and IS&T closet rooms
• Perform regular hardware preventive maintenance and health check
• Monitor backup status and manage backup media
• Participate IT projects such as gaming table movement, service counter installation, office relocation and system upgrade as assigned by the Team Lead
• Coordinate the installation, configuration and troubleshooting with relevant application team for various applications

• Strong analytical and troubleshooting skills
• Knowledge of computer hardware, peripherals, desktop applications and operating systems support, implementation and maintenance
• University degree in the field of computer science, information systems or related discipline
• Demonstrated the ability to work effectively as a team player
• Able to work on shift