Front Desk Agent Job in 客戶服務 in 所有澳門特別行政區地區

Front Desk Agent Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: The Ritz-Carlton, Macau
Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service - a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

The Ritz-Carlton, Macau with over 230 guest suites, including 3 Villa Suites, each suite averages 96 square meters. The pillar-less The Ritz-Carlton Grand Ballroom and meeting rooms offer over 750 square meters of flexible meeting space perfect for conferences, weddings, social gatherings and events. The Ritz-Carlton, Macau embodies that allure with fine dining, world-class entertainment and incredibly luxurious amenities.

Visit https://careers.marriott.com/ to learn more about our workplace culture and career opportunities.

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Front Desk Agent

• Follow up with guest regarding satisfaction with guest-related issues
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Enrolling guest to the The Ritz-Carlton Rewards (Loyalty program)
• Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp)
• Provide warm welcome and perform 3 steps of service to enhance the pleasant arrival and departure experience
• Process Check out process and ensure the billing accuracy
• Assisting guest if there’s any request or inquiries