Responsibilities:

• Assist the Senior Property & Facility Manager with daily operations in the mall;
• Manage the daily operations of Nova Mall to ensure smooth and efficient functioning;
• Provide asset management services for Nova City’s monthly car park, including license administration, daily coordination with property agents, and preparation of monthly income/expenditure statements;
• Develop and manage the annual mall operation budget, controlling expenses and overheads for the building account;
• Organize tenders and contracts for mall operations and management, ensuring timely renewals;
• Collaborate with the technical team to address maintenance of mall common areas, review tenant submissions, and coordinate logistics for goods delivery;
• Negotiate with service contractors and oversee their performance to ensure quality and compliance;
• Promote good tenant relations by maintaining close contact with tenants and inter-departmental teams, such as promotion teams;
• Foster good occupant relations by maintaining close contact and organizing promotional activities and customer satisfaction surveys;
• Implement the company’s quality, environmental, and occupational health and safety standards.

• Bachelor's degree or above in property management or a related field. Holding MCIH or MRICS certification is an advantage;
• Minimum of 8 years of experience with at least 3 years at a managerial level in property management of Mall;
• Strong leadership skills with effective team and people management abilities;
• Strong sense of self-discipline and responsibility;
• Proficient in written and spoken English and Chinese.