Responsibilities:

• Assist the Operations Manager in customer & concierge service, staff training, audits and sustainability matters as well as the building and operations matters etc.
• Manage customer & concierge service and counters;
• Handle enquiries & complaints with customers & retailers ;
• Review service standards for better improvement and greater efficiency;
• Communicate with Marketing Team for activities & promotions in OCM and shop information & directory matters etc.
• Prepare and provide proper training to staff and orientation to new joiners;
• Facilitate audits and associated documentation;
• Assist in clerical & correspondence for Operations Manager
• Assist in recording for daily and monthly report;
• Assist in purchasing and input data in Procurement System;
• Assist in collection and analysis of environmental and ESG data and system.

Requirements:

• Bachelor's degree or above in property and facility management or a related field. Holding Property Management Certification is an advantage;
• Minimum 2 years’ experience in services industry;
• Able to work independently, self-motivated and work under pressure;
• Good command of both spoken and written English and Chinese;

We offer long-term career prospects and competitive remuneration packages to the right candidates. Interested parties should send the detailed resume with expected salary to The Group Human Resources, Macau Tower Convention & Entertainment Centre, Group Human Resources Department, Largo da Torre de Macau, Macau or email to recruitmacau@shuntakgroup.com or contact (853) 8988 8825 for inquiries.

All applications received will be used exclusively for employment purpose only.