Principal responsibilities

• Maintain the high quality of service and deliverable for the business needed.
• Incident management and escalate to key stakeholders, provide quick response on immediate recovery.
• Schedule and deliver system solutions in accordance with relevant business requirements.
• Work closely with system engineers and service providers, to ensure the service delivery can meet the timeline, and quality objectives in alignment with business strategy.
• Provide proactive consultancy to business users, help business to capture revenue growth, improve customer experience and operational efficiency.
• Provide support for the IT Cyber Security assessment to align with global standard and fulfill local regulator requirement.

Qualifications

• University degree in Computer Science or related discipline.
• Minimum 6 years of IT client service or system engineer experience, preferable in financial industry.
• Strong track record in collaborating with relevant business units and service providers in IT service delivery.
• Good understanding on the ITIL, SLA, OLA and IT Cyber Security.
• Strong incident analyst and problem-solving skill.
• Capable to manage communications effectively including the capacity to articulate technical solutions for business’ understanding.
• Strong team spirit, quality oriented and attentive to details.
• Non-office hour and weekend support may require for handle incident and planned change.
• Proficiency in both English and Chinese.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:

• Pension Fund
• Medical insurance covering dependents and wellness
• 18 days and above Annual leave
• Bank holidays
• Birthday leave, Festival early leave, Parental leave, Examination leave etc.
• Preferential Banking Offers
• Employee Education Benefits Program
• Learning programs & Development Opportunities

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

Interested candidates, please apply directly via:
https://mycareer.hsbc.com/ExternalApply?pipelineId=252395

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.