• 確保貴賓能感受難忘及超越期望的住宿體驗
• 各方面都能為貴賓提供高標準質量的服務，以達到賓客的滿意度，並遵照已定立的政策及程序
• 為賓客的到臨準備貴賓服務區域、套房及擺放所需的用品，以創建豪華的氣氛
• 須透徹瞭解整個渡假村的設施、服務及所有的餐飲服務
• 針對賓客的喜惡，製作個人的檔案，並須不斷保持更新

• Ensure the VIP guest experience in the Villa and Penthouse is memorable by exceeding guest’s expectations
• Deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures
• Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities
• Know and understand the resort’s facilities and services and all F&B items on the menu
• Maintain guests’ preference profiles and track their likes and dislikes

Competencies And Requirements
Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred
Education: Bachelor degree or equivalent preferred
Language Abilities: Fluent spoken Cantonese and Mandarin; good English communication is an advantage

For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm