職位介紹

• 確保貴賓能感受難忘及超越期望的住宿體驗
• 各方面都能為貴賓提供高標準質量的服務，以達到賓客的滿意度，並遵照已定立的政策及程序
• 為賓客的到臨準備貴賓服務區域、套房及擺放所需的用品，以創建豪華的氣氛
• 須透徹瞭解整個渡假村的設施、服務及所有的餐飲服務
• 針對賓客的喜惡，製作個人的檔案，並須不斷保持更新

職位要求
工作經驗：曾在五星級酒店或餐廳從事客戶服務工作經驗者優先考慮
教育程度：學士學位或同等學歷為佳
語言能力：能操流利的廣東話及普通話；良好英語溝通者優先考慮

Job Purpose
Provide professional, personalised service to Wynn Palace’s VIP guests. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.

Key Responsibilities

• Ensure the VIP guest experience in the Villa and Penthouse is memorable by exceeding guest’s expectations
• Deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures
• Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities
• Know and understand the resort’s facilities and services and all F&B items on the menu
• Maintain guests’ preference profiles and track their likes and dislikes

Competencies and Requirements
Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred
Education: Bachelor degree or equivalent preferred
Language Abilities: Fluent spoken Cantonese and Mandarin; good English communication is an advantage

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm