Resident Services Agent Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區

Resident Services Agent Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 澳門文華東方酒店 Mandarin Oriental Macau
The luxurious Mandarin Oriental, Macau blends stylish, chic modernity with subtle inspirations from the territory’s European heritage, is ideally situated in the heart of Macau’s business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. As part of the prestigious mixed-use complex, One Central, and with a prime location in the heart of Macau’s entertainment and high-end retail centre, Mandarin Oriental, Macau is just a few minutes walk from the historic heart of town. The hotel boasts panoramic views of Taipa Island, west Nam Van Lake, Macau Tower and the hills of the South China coastline. The calm surrounds of the property’s 213 elegant rooms and suites combines superb comfort with a wide range of state-of-the art technology. The hotel also offers a true epicurean experience with a range of stylish, contemporary venues, including Vida Rica Restaurant and Bar, relaxing lobby lounge and Mandarin Oriental Cake Shop. A 320-square-metre ballroom, two meeting rooms and one board room feature cutting edge communications technology with large sea-view windows and an elegant pre-function area. The Group’s award-winning spa concept is a significant component of the hotel, offering holistic rejuvenation and relaxation in a tranquil, meditative setting. The overall spa and health facilities also encompass a state-of-the-art Fitness Centre and an outdoor swimming pool.
Both the Macau International Airport and the Macau-China border are 10 minutes by car, and the Hong Kong – Macau ferry terminal is just a short 5 minute drive.
澳門文華東方酒店融合獨特品味、優雅及時尚於一體。酒店坐落在市中心集住宅、酒店及購物中心於一身之時尚新地標「澳門壹號廣場」，不但接近舊城區，而且全擁南灣湖畔及澳門旅遊塔醉人景色。酒店共有213間陳設優雅及附設頂級設施和尖端科技的客房及套房、一係列餐飲設施包括御苑餐廳酒廊、大堂酒廊及文華東方餅店。此外，酒店還設有面積達320平方米的海景宴會廳，兩間會議室及一間行政會議室。澳門文華東方酒店水療中心提供多種康體、美容和按摩服務，還配備先進的健身中心和戶外泳池。
澳門文華東方酒店離澳門國際機場及關閘需十分鐘車程，到港澳碼頭只需五分鐘。

Interested Parties, please send your resume to momac-legendary-employer@mohg.com or apply from our website http://careers.pageuppeople.com/800/cw/en/listing/
有意求職者請於本公司網頁http://careers.pageuppeople.com/800/cw/en/listing/遞交申請，或將個人履歷及要求待遇電郵至momac-legendary-employer@mohg.com。

Resident Services Agent

Duties and Responsibilities

- Ensure that main lobby doors are opened for all arriving and departing residents and guests and that they are warmly greeted by name (if known).
- Relieve Agents’ duty when needed and upon request by superiors
- Ensure company standards LQE, departmental P&P and SOPs are followed
- Have a clear knowledge of services & facilities provided by RAMOMAC (Residents Directory) and MOMAC and promote cross-selling whenever possible.
- Be always aware of data privacy and confidentially of resident information and strictly follow relevant hotel policies.
- Collect and record residents’ preferences through daily interactions
- Be fully aware of and well prepared for all in-house and arriving owners, residents, guests and visitors
- Be up-to-date with local activities and events happening in Macau for conversations with residents
- Self awareness of grooming standards and maintenance of a clean, neat and tidy desk.
- Ensure FLHSS standards are maintained
- Assist MOMAC security daily in testing the intercoms, lift panel and alarm systems
- Respond and assist MOMAC’s ERT during emergency situations
- Perform Cashiering duties required at the counter.
- Ensure all outgoing correspondences & incoming calls are handled in accordance to company standard.
- Assist/handle, monitor and record all deliveries, fitting out applications, visitors, luggage assistance and other services and enquiries to the residents
- Replenish lobby amenities (newspapers, water and towels) in a timely manner.
- Ensure relevant signage and actions are set up during maintenance, rainy days and typhoon seasons.
- Data entries/update of Residents records & information.
- Prepare logs, documents and reports as required.
- Ensure relevant Notice to Residents are distributed and put up on Notice Screen.
- Ensure all hold for collection items and temporary storage is checked on a daily basis.
- Daily filing of all documents and handover of shift work.
- For any move-in, move-out, renovation and delivery, ensure close coordination with Hotel Engineering and Hotel Security to ensure outside contractors’ activities are closely monitored during the whole process. Any damages to common area has to be reported at once and recorded in full details
- Promote a friendly, positive & cooperative working environment with the team and other departments and demonstrate pride & commitment to one’s work.
- Other Ad hoc task and duties as required by Residences Manager, Director and General Manager.