Head of Branch Management Job in 客戶服務 in 所有澳門特別行政區地區

Head of Branch Management Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 滙業銀行 BANCO DELTA ASIA, S.A
滙業銀行 (前身為澳門恆生銀行) 於1935年在澳門成立，是滙業財經集團的旗艦公司，迄今已有90年歷史。時至今日，滙業銀行已發展成為一家現代化的綜合金融機構，核心業務涵蓋投資銀行與私人銀行服，並輔以商業銀行及全面的產險與壽險業務，持續為澳門社區及中小企業提供專業的金融方案。

滙業財經集團亦在香港設立公司，專營證券買賣、財富管理及保險銷售，更在廣州設有諮詢公司，致力為中國大陸和港澳地區的企業及個人客戶，提供全方位的優質金融服務。

滙業銀行秉承「以人為本」的經營理念，視每位員工為重要資產，我們致力營造關愛員工的企業文化，提供充滿活力的工作環境，卓越的職業發展機會，全面的專業培訓，以及具競爭力的薪酬及福利計劃，助力員工與企業共同成長。

Head of Branch Management

誠信‧專業‧創富‧增值

Responsibilities

Lead and improve overall branch operations and services
Supervise branch management and branch operations staff, ensuring that these comply with internal and external regulatory requirements and standards
Collaborate closely with the respective branch sales function head to provide support for the implementation of related services
Based on defined annual cost budget/target to map out monthly and yearly strategies to achieve the target
Develop service standards for our branch network to ensure standardized and satisfactory service delivery to our customers.
Conduct an annual review of the customer service fees and ensure timely communication with customers
Develop and review branch operations procedures
Ensure compliance with internal policies, procedures, and regulatory requirements
Provide market benchmarking of operations, products and services offering periodically
Support the implementation of the group's vision, mission, and directions for the Bank, while leading the development of the Bank's overall strategy and managing ad hoc projects to achieve organizational goals
Stay updated on market trends, competitive landscape, and regulatory changes that may impact product development and branch operations

Requirements

Degree holder in a business, finance or related discipline
15+ years of branch management experience in financial institutions, with Macau exposure preferred
Must be a team player and work with sales, product, operations and IT functions in Macau and in HK (Group function) to deliver quality service to our customers
Strong understanding of branch operations, regulatory guidelines and related code of banking practice.
Proactive with excellent communication, interpersonal and motivational skills
Good command of spoken and written English, Cantonese and Mandarin

We offer competitive remuneration and fringe benefits to the right candidate. Interested parties please email your full resume with availability, recent photo, current and expected salary to bdajob@delta-asia.com

Our company website: www.delta-asia.com

All information provided will be treated in strict confidence and only be used for recruitment purpose.