Job Responsibilities:
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning room, issuing and activating room key.
• Enroll guest to the The Ritz-Carlton Rewards (Loyalty program).
• Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
• Provide warm welcome and perform 3 steps of service to enhance the pleasant arrival and departure experience.
• Process check out process and ensure the billing accuracy.
• Assist guest if there’s any request or inquiries.

Job Requirements:
• High school diploma/G.E.D. equivalent.
• Ability to satisfactorily communicate in Mandarin and English with guests, co-workers and managements to their understanding.
• Ability to work flexible hours.
• Must be service orientated.