Reservation Sales Agent Job in 酒店營運 - 營收管理 / 訂房部 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: 澳門文華東方酒店 Mandarin Oriental Macau

  • The luxurious Mandarin Oriental, Macau blends stylish, chic modernity with subtle inspirations from the territory’s European heritage, is ideally situated in the heart of Macau’s business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. As part of the prestigious mixed-use complex, One Central, and with a prime location in the heart of Macau’s entertainment and high-end retail centre, Mandarin Oriental, Macau is just a few minutes walk from the historic heart of town. The hotel boasts panoramic views of Taipa Island, west Nam Van Lake, Macau Tower and the hills of the South China coastline. The calm surrounds of the property’s 213 elegant rooms and suites combines superb comfort with a wide range of state-of-the art technology. The hotel also offers a true epicurean experience with a range of stylish, contemporary venues, including Vida Rica Restaurant and Bar, relaxing lobby lounge and Mandarin Oriental Cake Shop. A 320-square-metre ballroom, two meeting rooms and one board room feature cutting edge communications technology with large sea-view windows and an elegant pre-function area. The Group’s award-winning spa concept is a significant component of the hotel, offering holistic rejuvenation and relaxation in a tranquil, meditative setting. The overall spa and health facilities also encompass a state-of-the-art Fitness Centre and an outdoor swimming pool.
    Both the Macau International Airport and the Macau-China border are 10 minutes by car, and the Hong Kong – Macau ferry terminal is just a short 5 minute drive.

    Interested Parties, please send your resume to or apply from our website

Reservation Sales Agent

 Duties and Responsibilities

Major responsibilities

  • Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
  • Handle telephone reservations.
  • Ensure the reservations being entered into the HMS system are in correct format as specified in the Operational manual.
  • Follow up group blocks with Sales for name lists. Ensure room lists are entered properly and update meal arrangement.
  • Ensure Corporate blocks, party name lists and arrangements are being updated correctly.
  • Ensure communications among other departments, notably Credit, Sales, Concierge, Housekeeping, Front Desk and other concerned departments is maintained with information which pertains to them.
  • Assist the Reservations Manager to maintain up-to-date records for all contract arrangements.
  • Assist to check arrival lists and double check that any special requests are followed up correctly.
  • Prepare reports for reservation made the previous day.
  • Retrieve date from LHW and from TSR system.
  • Answer TSR request promptly and input TSR reservations into the HMS.
  • Attend and participate in sales and business development trainings as required.
  • Perform any other reasonable duties as required by the department head.

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 酒店業 
  • 酒店營運 - 營收管理 / 訂房部 (訂房部) 
  • 28/02/2024 


體驗一鍵快速申請 無需註冊