Job Responsibilities: • Answer or redirect calls to Sales Managers and manage customers’ inquiries or messages when necessary; • Follow up on all confirmed group bookings to ensure necessary arrangements are made well in advance according to their requirements; • Prepare regular reports, including daily and weekly event reports for all concerned departments; • Supervise the proper maintenance of the filing system; • Perform related duties and special projects as assigned; • Establish and maintain good employee relations; • Assist the Sales Manager in handling inquiries and F&B reservations. Job Requirements: • Post-secondary Certificate, Diploma, Associate Degree, or above; • Good command of written and spoken English and Chinese; proficiency in Mandarin is an advantage; • Customer-oriented with strong interpersonal and communication skills; • Good PC knowledge, and immediate availability is preferred.