Responsible for offering a friendly and efficient services to all guests and attending to customers’ needs and enquiries
• Process guests order to ensure that all items are prepared and served promptly
• Coordinate the activities between kitchen and service staff
• Ensure food safety regulations are followed as according to NEA’s policy
• Ensure waste is minimized and properly recorded
• Promote and sell our range of food and beverage items and products to walk-in customers
• Handling of cash, POS system and report of take-in-cash when on duty
• Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for
• Organize all documentations and reports on shift work on a daily basis
• Responsible of ordering of stocks, inventory control, and ensure latest products and updated product catalogue are in the Coffee House & Boutiques
• Have the aesthetics and able to create eye-catching merchandise display that lead the customer through the entire Coffee House & Boutiques
• Assist Store Manager and Assistant F&B Retail Manager with daily operations, guiding and mentoring the Associate
 
職位描述： 主管職責
2 年或以上的服務業經驗

• 負責為所有客人提供友好高效的服務，並滿足客戶的需求和查詢
• 處理客人訂單，確保所有物品都準備好並及時上菜
• 協調廚房和服務人員之間的活動 • 確保根據 NEA 的政策遵守食品安全法規
• 確保將浪費降至最低並妥善記錄
• 向未經預約的顧客推廣和銷售我們的食品和飲料商品系列
• 值班時現金處理、POS 系統和現金提取報告
• 負責記錄每日銷售報告，確保所有食品和飲料專案和產品都得到核算
• 每天整理輪班工作的所有文檔和報告
• 負責訂購庫存，控制庫存，並確保最新產品和更新的產品目錄在咖啡屋和精品店中。
• 具有美學並能夠創造引人注目的商品展示，引導客戶流覽整個咖啡屋和精品店
• 協助商店經理和助理餐飲零售經理進行日常運營，指導和指導員工