This is an exciting opportunity for a self-motivated and energetic candidate to work for a cutting-edge technology company and utilize their casino gaming industry experience.

We are seeking a talented and ambitious individual to join the team as a Senior Product Specialist.
The Senior Product Specialist will play a key role in working alongside internal stakeholders to formulate commercially viable product additions based on industry knowledge and customer feedback.

The successful applicant will:

• Work with customers to ensure that all needs are being met from an implementation and operation perspective, including customer training, systems go-live configurations, and operational support.
• Manage communications with customers and partners on day-to-day operational matters and new product opportunities.
• Conduct product operational testing of new software releases and patches
• Using a comprehensive pool of data on customer needs and performance, plan opportunities and conduct gap-analysis against current casino procedures and the product’s functionality.
• Maintain & improve existing operational processes to assist internal stakeholders and drive efficiency.

• Minimum 5 years of Table Games casino experience at a Supervisor level or above.
• Excellent knowledge in casino games such as baccarat, blackjack, roulette, etc.
• Training experience is a plus.
• A quick learner of commercial and strategic concepts and how they are applied in the gaming industry.
• Strong written and verbal English and Cantonese skills. Mandarin is a plus.
• Ability to deliver results and outstanding service whilst working to tight timelines.
• Enthusiastic, motivated and self-confident, with the ability to form excellent working relationships with internal and external stakeholders.