• Support company’s philosophy and company culture with the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• Ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• Ensure the daily operations are in line with the departmental Legendary Quality Experiences.
• Responsible that all activities are in line with the rules and regulations as stipulated in the Macau Labor Law.
• Engage in the activities with the Macau Government Authorities, including Social Security Fund, Financial Services Department, Macau People & Culture Office, and Macau Immigration.
• Ensure that the working environment and the interview rooms are in good condition.
• Coordinate and conduct all recruitment activities. Responsible for updating or revising website.
• Set up interviews as necessary; track applicant progress including elimination from process with appropriate notification of rejection.
• Assist in all colleagues’ activities and coordinate the enrollment process, including quarterly Information Sharing Session, annual Colleague Party.
• Coordinate the on-board process of new colleagues, including preparing the welcome kit and uniform fitting.
• Assist in preparing the Colleague Personal File and Personnel Action Form and to ensure accuracy with good quality management and control.
• Responsible for all colleague recognition programs to include Colleague of the Quarter, birthday celebration, thank you card etc.
• Responsible for the monthly first aid box inspection and ensure that all the first aid boxes are in good condition with adequate first aid items.
• Assist in monthly facilities inspection, including Colleague Relaxation Rooms, Colleague Restaurant and Changing Rooms.
• Coordinate and conduct all duties related to Colleague Dormitory Buildings including assisting in developing policies and procedures and monitoring the proper usage of the facilities.
• Ensures that the working environment and all colleague facilities for all colleagues are maintained very well.
• Coordinate all colleagues’ facilities actions and follow-ups with appropriate Department Head and Executive Committee member.
• Coordinate the duties related to insurance, including pension plan, medical and dental scheme.
• Assist in sorting and filing the P&C related documents to the respective folder.
• Ensure security and confidentiality of all information to the hotel.
• Maintain good communications within the department and with other colleagues.
• Maintenance of P&C system, inclusive of audits.
• Hands-on attitude towards work.
• Provide assistance to Learning and Development team when necessary.
• Perform any other duties as requested by Director of People & Culture.