Responsibilities:

• Manage the daily operation of the store to ensure compliance on brand policies, image and maximize efficiency
• To support with the management to actively drive and contribute to the sales and profitability of the store by taking necessary action plans
• Improve the quality of sales by focusing on KPIs
• Provide feedback on merchandises to ensure sufficient stock level and right merchandises are in store
• Ensure that employees have product knowledge and are aware of company policies and procedures
• Work closely with visual merchandising team to make sure all store images are align with company policies
• Provide various reports and analysis for management review
• Cascade company communications to all members of the store team
• Monitor the store customer database to retain the loyal customers and generate new clients
• Act as an ambassador in serving the VIPs and regular customers especially during store events
• To provide training and coaching in order to cultivate continuous learning environment

• Minimum 5 years sales experience in luxury retail industry with at least 3 years at supervisory level
• Excellent leadership and people management skills
• Proven ability to network, recruit, train, develop and assess talent
• Excellent communication, customer service and interpersonal skills
• Proven ability to increase sales and profitability
• Strong clientele background
• Technical proficiency with SAP and POS systems
• Good command spoken and written of English and Chinese