• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Ensure the daily operations are in line with the departmental Legendary Quality Experiences.
• Set-up the payroll administration for trainees in conjunction to the Finance Department as well as the guidelines set by MOHG.
• Orientates and trains new colleagues in a way that teaches and embodies the group and the hotel’s Vision and Mission, to ensure that the hotel completely delights and satisfies the guest.
• Assist in the development of learning and development programs that deliver meaningful information to managers, so they can exceed our expectations.
• Administer the MOHG Colleague Commitment Survey - always striving for being the BEST!
• To ensure that Mandarin Oriental, Macau’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• To assist in arranging all internship program interviews (telephone/in-person) of all colleagues up to the level of Executive.
• To assist in the arrangement of all interviewed internship candidates for further consideration, set up all additional interviews as necessary; track applicant progress including of elimination from process with appropriate notification of rejection.
• Ensure that the working environment and the interview rooms are in good condition.
• Coordinate the on board process of new colleagues and new trainees, including prepare the welcome kit and uniform fitting.
• Coordinate all actions and follow-ups with appropriate Department Head and Executive Committee member.
• Oversee the Internship Colleague Data Maintenance in connection with necessary new hire paperwork in order for the candidate to initiate work.
• Ensure all termination paperwork for trainees are properly completed i.e. exit interview, return of all hotel issued property, locker inventory, IT clearance form etc.
• Ensure security and confidentiality of all information throughout the hotel.
• Prepare and execute hotel monthly training plan
• To assist in arranging On-Job Training (OJT) & Group Training Techniques (GTT) training and to ensure the hotel achieve the required ratio of trainers subject to the Learning & Development Review Standards
• To arrange all required documents and procedures for cross exposure and familiarization program
• To co-assist the colleagues in preparing the administration for the external training
• Deliver MOve-In Orientation Program for new hire colleagues
• To assist in arranging Interview for Success (IFS) training
• To assist in arranging Managing Learning & Development Program for Departmental Training Coordinator
• Track, input and maintain all individual colleague training & development records within HRIS System and Training Matrix
• Assist to achieve all the standards stated in the Learning & Development Review
• Maintain good communications within the department and with other colleagues.
• Provide assistance to Human Resources team when necessary.
• Perform any other duties as requested by Director of Human Resources.