10 years’ experience of Hospitality with at least 5 years of management experience (Advanced on Luxury Brand/Hotel industry)
Responsibilities
• Overall, provide prompt updates to the Operations Manager to discuss the Coffee House & Boutique priorities and opportunities
• Ensure and be accountable for profitability of the Coffee House & Boutique by growing sales and controlling costs of goods, inventory levels, labour, supplies and expenses
• Brand knowledge and maintaining image of Bacha Coffee
• Enforce Coffee House & Boutique operating procedures
• Ensure proper staff coverage, scheduling according to the needs of the Company while maintaining target labour costs
• Promote safe work practices habits, identifying and resolving potential safety hazards, operational inconsistencies and in any staff or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment
• Responsible for reporting to the management and authorities in case of store theft
• Responsible of ordering of stocks, inventory control, and ensure latest products and updated product catalogue are in the Coffee House & Boutique
• Maintain high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment
• Maintain a clean well-merchandised Coffee House & Boutique, following visual presentation plans and standards
• Provide appropriate counselling and disciplinary action to staff who fail to meet the Company performance standards
• Manage staff Annual Leave and Public Holiday and including related staffing issues and ensure schedule/leave are upload/applied accordingly in the HRIS
• Provide feedback of staff work performance, conduct staff probation evaluation and performance appraisals when appropriate
• Ensure all staff are meeting the Company grooming standards and monitor all standard of procedures are adhered on daily basis
• Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary
• Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures
• Oversee the ordering of stocks, inventory control, and ensure latest products are kept up to date within the Coffee House & Boutique.
職位描述： 店長
10 年酒店管理經驗，至少 5 年管理經驗（高級奢侈品牌/高級酒店行業優先）
責任
• 總體而言，及時向運營經理提供更新，以討論咖啡屋和精品店的優先事項和機會。
• 通過增加銷售額和控制商品成本、庫存水準、勞動力、供應和費用，確保並對咖啡屋和精品店的盈利能力負責。
• Bacha Coffee 的品牌知識和維護形象
• 執行咖啡屋和精品店的操作程式
• 確保適當的員工覆蓋率，根據公司的需求進行調度，同時保持目標工作力成本
• 促進安全工作實踐習慣，識別和解決潛在的安全隱患、操作不一致以及任何員工或客戶事件。記錄事故，進行初步調查並確定根本原因，以維護安全的工作環境
• 負責在商店被盜時向管理層和當局報告
• 負責訂購庫存，控制庫存，並確保最新產品和更新的產品目錄在咖啡屋和精品店中。
• 在整個商店的外觀、商品和設備方面始終保持高清潔標準
• 保持一個乾淨、商品齊全的咖啡屋和精品店，遵循視覺展示計劃和標準
• 為未能達到公司績效標準的員工提供適當的輔導和紀律處分
• 管理員工年假和公共假期，包括相關的人員配備問題，並確保在 HRIS 中相應地上傳/應用時程表/假期
• 提供員工工作表現的反饋，在適當時進行員工試用評估和績效評估
• 確保所有員工都符合公司的儀容標準，並監督所有程序標準每天得到遵守
• 監督所有現金和媒體管理職能。能夠執行所有 POS 職責、前臺和後台功能，包括打開和關閉程式，必要時與公司辦公室協調
• 保持適當的防損標準，審查現金處理程式、存款和安全程式
• 監督庫存訂購、庫存控制，並確保咖啡屋和精品店內的最新產品保持最新狀態。