領班 - 房務部 Team Leader - Room Job in 酒店營運 - 管家部 in 所有澳門特別行政區地區

領班 - 房務部 Team Leader - Room Job in 酒店營運 - 管家部 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 澳門君悦酒店 Grand Hyatt Macau

領班 - 房務部 Team Leader - Room

領班 - 房務部

工作內容

領導及監督房務員進行客房清潔、保養及整理工作，確保符合酒店標準及工作程序
定期巡查客房、走廊及服務區域，確保清潔、衛生、安全及整體標準達到要求
編排每日工作分配，監察工作效率，並向房務部團隊成員提供指導、培訓及績效回饋
與款接部、工程部及其他部門保持緊密協調，確保客房能及時安排入住、維修事項獲迅速跟進，以及提供高效的賓客服務
監察客房用品及設備存量，以專業態度處理賓客要求及投訴，並確保遵守職業健康、安全及感染控制相關規定

職位要求

能操流利英語、普通話及廣東話，並具備最少三年五星級酒店房務部工作經驗

** 僅限澳門居民 **
有意應徵者，請將履歷電郵至macgh.hr@hyatt.com如有查詢，請於星期一至星期五早上9:30至下午6:00 致電8868 1311與人力資源部聯絡

Team Leader - Room

Job Description

• Lead and supervise Room Attendants in the cleaning, maintenance, and preparation of guest rooms, ensuring compliance with established housekeeping standards and procedures.

• Conduct regular inspections of guest rooms, corridors, and service areas to ensure cleanliness, hygiene, safety, and presentation standards are consistently met.

• Allocate daily work assignments, monitor productivity, and provide coaching, training, and performance feedback to housekeeping team members.

• Coordinate with Front Office, Engineering, and other departments to ensure timely room availability, prompt resolution of maintenance issues, and efficient guest service.

• Monitor housekeeping supplies and equipment, handle guest requests and complaints professionally, and ensure adherence to workplace health, safety, and infection control requirements.

Job Requirements

• Proficient in English, Mandarin, and Cantonese, with at least 3 years of experience in the Housekeeping Department of a five-star hotel.

**Macau Residents only**
Interested candidates please forward your resume to macgh.hr@hyatt.com.For more information, please call us at 8868 1311 from Monday to Friday between 9:30 am and 6:00 pm.