Assistant Manager - Outlet

Job Description

• Assist Outlet Manager in overseeing the daily operations of the outlet, ensuring smooth service delivery, adherence to hotel standards, and achievement of revenue and profitability targets.

• Support the planning and execution of marketing, promotional, and guest engagement initiatives to drive business performance and enhance customer satisfaction.

• Ensure outlet operations is aligned with hotel policies, brand standards, and Food & Beverage objectives.

• Maintain and regularly update outlet operating procedures, service standards, and training materials to ensure operational consistency.

• Conduct daily briefings and team communications to ensure employees are well-informed, motivated, and focused on delivering exceptional guest experiences.

• Supervise outlet operations during assigned shifts, ensuring efficient workflow, quality service, and prompt resolution of guest concerns.

• Assist in monitoring inventory levels, cost control measures, and operational expenses to maximize profitability.

• Support Outlet Manager in staff training, performance management, scheduling, and team development initiatives.

• Act as the person-in-charge of the outlet in the absence of the Outlet Manager, ensuring uninterrupted and effective operations.

Job Requirements

• Minimum 3 years of experience as a Food & Beverage Manager, preferably within luxury international hotel brands.

• Creative mindset with strong awareness of current Food & Beverage trends.

• Demonstrated leadership, team management, and problem-solving abilities.

• Comprehensive knowledge of Food & Beverage standards is essential.

• International exposure or multicultural work experience is preferred.

• Strong communication and interpersonal skills.

• Good command of English, with proficiency in Cantonese or Mandarin preferred.

• Basic computer skills in MS Office and POS systems are preferred.

**Macau Residents only**
Interested candidates please submit your apllication via careers.hyatt.com