A new Macau travel retail Joint Venture company. To start the new business in Macau International Airport, we are now inviting high caliber candidates to overseas the Operations function.
Operations

 Responsible for managing the shops within an operation, consistent with the short and long term interests of the company, its employees and its customers and ensuring the highest level of customer service possible.

 Ensure that daily sales are being tracked by the Shop Supervisor’s and Sales Associates. Analyses if any issue in the Shop might be affecting the daily sales and take corrective actions if needed.

 Review Sales of last week / month by shop, category and brand, compared to the previous month, year and budget.

 Review that all Company Policies have been communicated to the staff and that the Shop Supervisor’s have been trained to apply them in the Shop.

 Organize and lead the weekly meeting with all the Shift Supervisors, including all the relevant events of the week (sales promotions, categories, brands, HR etc.)

 Review the weekly list of replenishment and coordinate with the Stock Manager/Supervisor actions to minimize the risk of OOS and expired items situations.

 Coordinate with Marketing the implementation of all the POS materials.

 Review the Full Inventory plan defined by the General Manager, and ensure that the staff and the areas to be counted are ready for the Counting.

 At least 5 years solid relevant experience in retail sales and operation management preferably with dynamic exposure of various product categories e.g. liquor and tobacco.

People

 Accountable for identifying and ensuring proper training for staff is being implemented I conjunction with HR.

 Together with HR, hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing staff.

Finance

 Accountable for identifying and ensuring the achievements of sales stock and targets.

 Ensure that goals will be met through appropriate planning and organization of staff, inventory and expenses and making staff aware of sales goals.

Customer

 Promote Avolta as a brand inside shops and ensure that a high standard of customer service is implemented.