Job Responsibilities: • Lead daily operations at the laundry plants to ensure smooth service delivery and full compliance with service and ISO standards. • Conduct regular site inspections and oversee planned maintenance to drive continuous operational improvement. • Supervise frontline leaders and manage manpower planning, including rosters, leave, emergency coverage, and cross-site deployment. • Monitor staff attendance and performance while handling on-site incidents with timely reporting and corrective actions. • Coordinate procurement by consolidating departmental needs and preparing professional procurement proposals. • Manage customer enquiries and complaints through proactive correspondence and dedicated follow-up to ensure service quality. • Support business development by identifying upselling opportunities and assisting with the preparation of service proposals. • Handle ad-hoc projects and other duties as assigned by the management. Job Requirements: • Secondary education or above; • Minimum of 6 years of relevant work experience in laundry operations or related fields, with at least 5 years in a managerial role; • Strong verbal and written communication skills for effective interaction with staff and management; • Understanding of laundry processing equipment and maintenance procedures; • Good command of both English and Chinese.